Support

Playing

How do I play?

Put on your headphones and tap a game. The game talks, and every word appears in the chat as it's spoken. When it asks you something, the mic opens by itself. Say your answer, type it, or tap one of the options at the end of the chat. You can answer while the voice is still talking. Tap the big circle to skip the voice.

The game paused by itself.

If nobody answers, the question plays again. After a second silence, or if you say "stop", the game pauses. Tap to carry on.

How do I start a game again?

Open the menu (the three dots at the top right of a game) and tap Start again. At an ending, tap Play again or Try again.

Does it work offline?

Yes. All eight games are inside the app. You only need a connection to buy and download packs, and on some phones for speech recognition (see below). Typing and tapping always work offline.

Speaking your answers

The game can't hear me.

• iPhone: open Settings, then Epic Audio Games, and turn on Microphone and Speech Recognition.
• Android: open Settings, then Apps, Epic Audio Games, Permissions, and allow Microphone.

Wait for the circle to ring before you speak. In a noisy place, headphones with a mic help. You can also tap the mic button to listen again.

The mic button is grey, with a line through it.

Either the app isn't allowed to use the microphone (see above), or your phone's speech recognition isn't available to it. Your phone's own speech recognition does the listening. On iPhone, it needs a connection if your iPhone can't recognise English on the device. On Android, it needs a speech recognition service for English, usually Google's. Some phones need a connection for it, or English downloaded for offline use in the phone's voice typing settings. Until then, you can type or tap your answers.

Is my voice recorded?

No. What you say is turned into words by Apple's or Google's speech recognition, used to answer the game, and never sent to us. The privacy policy has the details.

Packs and purchases

What's in the packs?

Five games are free in full. Three have a free part and a pack with more:

Each pack is a one-time purchase. There are no subscriptions and no ads.

How do I buy a pack?

Tap the yellow pill on a game's card in the game list. You can also open a game's menu and tap More stories and levels, or wait for the end of the free part, which offers the pack. The pack downloads straight after you buy it.

I bought a pack, but it isn't there.

Open a game's store (the yellow pill) and tap Restore purchases. Use the same Apple Account or Google account you bought it with. The app also checks by itself each time it starts. On iPhone, packs work with Family Sharing.

The download stopped or failed.

Check your connection and your free space: a pack needs room to download and unpack. Then tap Download in the game's store to try again. On iPhone, a download the app starts by itself waits for Wi-Fi. Tap Download now to use mobile data instead.

Can I get a refund?

Apple and Google handle payments, so they handle refunds too. For the App Store, go to reportaproblem.apple.com. For Google Play, see Google Play's refund help.

Saves

Where is my progress?

On your phone. Each game saves your place at every question. Games you left part-way show Continue on the game list, and the game picks up with "Welcome back!". Deleting the app deletes your saves.

I've got a new phone.

Install the app and tap Restore purchases to get your packs back. Your saves move across only if your phone's own backup brings the app's data with it.

Accessibility

Every line the games speak is also shown as text, and every question can be answered by typing or tapping instead of speaking.

If you use VoiceOver on iPhone: with VoiceOver on, the mic doesn't open by itself. Use Magic Tap (a two-finger double-tap) to skip the voice, start listening, or carry on.

Still stuck?

Email [email protected] and we'll help. Epic Audio Games is made by Hugo FM.